Safety Considerations

Safety is particularly important in the mountains. To be sure our guests are hiking safely we established internal safety rules. Our mountain guides are professional, licensed and are members of the national associations of mountain guides in the country where they work. The majority of our guides grew up the region where they now work, and thus they are among the most knowledgeable persons their region.

Regardless of whether you join a group with our professional guide or you choose a self-guided tour, it is important to know simple rules of action in emergency situation.

Emergency services in the Alps

Alpine countries set up specialized emergency services for helping people in the mountains. In case of an accident one shall contact the emergency service of the country where the accident occurred. Going to the mountains, with a guide or on your own, you must know the phone number of the emergency service. The contact phone numbers are the following:

  • Italy: 118
  • Austria: 140
  • France: 15
  • Switzerland: 144
  • Germany: 110
  • Slovenia: 112

In addition to the specialized mountain support services there is a general emergency number in all Alpine countries: 112.

Rain and a thunderstorm in the mountains

In case of rain and thunderstorms in the mountains you should do the following:

  • Wear rain protection.
  • Find a protected place to wait out the rain or thunderstorm. When you see a thunderstorm approaching, find a protected place in advance. Sometimes it makes sense to deviate from the route, for example if you are close to a mountain hut or bivouac.
  • Do not walk on exposed terrain during thunderstorm.
  • Walking in absence of thunderstorm is possible. Be careful – the rocks and the grass are slippery.
  • Consider shortcuts, and use the map to plan them.
  • Avoid via ferratas, especially during thunderstorm.

How to act in case of an accident in the mountains

In case of an accident in the mountains when you call the emergency service you have to provide the following information:

  • Exact place of the accident
  • Typo of activity of the group (trekking, via ferrata, climbing, etc.)
  • Total number of people in the group
  • Number and condition of the injured persons
  • Weather conditions at the place of accident
  • Phone number (keep the line free)

Acoustic and visual signals in case of an accident in the mountains

It is important to know the general rules of the signal communication in the mountains.

  • Asking for help. Produce light or sound 6 times during 1 minute. Repeat this signal after 1 minute.
  • Response to a request for help. Produce light or sound 3 times during 1 minute. Repeat this signal after 1 minute.

When helicopter is approaching

In case of an accident in a hardly accessible location the emergency service dispatches a helicopter with rescuers. You must do the following when a helicopter is approaching:

  • Leave only one person close to the injured. All the other persons have to move away from the injured person and from the place where the helicopter is going to land.
  • Collect in a backpack all belongings of the injured person and the person that with the injured.
  • Produce the emergency signal "Help! Land here!" (as in the picture).
Alpine emergency signals

Alpine emergency signals