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Safety is particularly important in the mountains. To be sure our guests are hiking safely we established internal safety rules. Our mountain guides are professional, licensed and are members of the national associations of mountain guides in the country where they work. The majority of our guides grew up the region where they now work, and thus they are among the most knowledgeable persons their region.
Regardless of whether you join a group with our professional guide or you choose a self-guided tour, it is important to know simple rules of action in emergency situation.
Alpine countries set up specialized emergency services for helping people in the mountains. In case of an accident one shall contact the emergency service of the country where the accident occurred. Going to the mountains, with a guide or on your own, you must know the phone number of the emergency service. The contact phone numbers are the following:
In addition to the specialized mountain support services there is a general emergency number in all Alpine countries: 112.
In case of rain and thunderstorms in the mountains you should do the following:
In case of an accident in the mountains when you call the emergency service you have to provide the following information:
It is important to know the general rules of the signal communication in the mountains.
In case of an accident in a hardly accessible location the emergency service dispatches a helicopter with rescuers. You must do the following when a helicopter is approaching:
Alpine emergency signals